You can request new authorized users for your Bitso Business account directly from your dashboard. Choose the role, upload the person's documents, and track the status of the request on the platform.
Who can request new users
The account owner, meaning the person who created the account and is its legal administrator, and account administrators with full access can submit requests.
Roles and what each one can do
Auditor: read-only. Views balances and transaction history and downloads reports. Cannot perform transactions.
Operator: performs trades and conversions.
Withdrawal operator: performs trades and conversions, and starts withdrawal requests.
Account administrator (limited access): manages users, payments, and settings, and approves withdrawals. Cannot request new authorized users or perform actions that require legal authority or contractual commitment.
Account administrator (full access): everything limited access allows, plus the ability to request new authorized users. It is the only role with the same capabilities as the account owner.
Documents required by role
Auditor: government-issued ID.
Operator: government-issued ID.
Withdrawal operator: government-issued ID.
Account administrator (limited access): government-issued ID and proof of address.
Account administrator (full access): government-issued ID and a power of attorney issued by the company.
As of June 23, 2026, proof of address is no longer required for new authorized users. The only exception is the account administrator with limited access role, which requires it when there is no power of attorney.
How to make the request
Since October 2026, you can submit every request for new authorized users directly on your Bitso Business dashboard.
- On the left side panel, select Multi User.
- Create a new request and choose the role the person will have.
- Upload the documents required for that role.
- Follow the status of the request. The account owner and all account administrators with full access receive an email with the status of each request.
Our team reviews the documents and sets up access. When the request is approved, the person you added also receives an email to set up their account.
Each person you add must complete two-step verification the first time they log in from the web portal on a computer browser. Until they do, account access stays blocked.
Didn't work? Here's what to do
If documents are rejected or the request does not move forward, check that the government-issued ID is legible and valid. For the account administrator (limited access) role, also check that you included proof of address. If the problem continues, contact our support team.