Multi User access lets your company add team members to the Bitso Business account, each with their own login and permissions defined by their role. This way, nobody needs to share passwords, and every action is recorded and linked to the person who performed it.
How it works
The person who created the account is the account owner and keeps full security control. Since October 2026, the account owner and account administrators with full access can request new authorized users directly on the Bitso Business dashboard. Each request includes a role, which defines what the person can see and do.
Each person you add must complete two-step verification the first time they log in. Until they do, account access stays blocked.
Available roles
| Role | What they can do |
| Auditor | Read-only. Views balances and transaction history and downloads reports. Cannot perform any transaction. |
| Operator | Performs trades and conversions. |
| Withdrawal operator | Performs trades and conversions, and starts withdrawal requests. |
| Account administrator (limited access) | Manages users, payments, and settings, and can approve withdrawals. Cannot request new authorized users or take actions that require legal authority or contractual commitment. |
| Account administrator (full access) | Everything limited access allows, plus the ability to request new authorized users. It is the only role with the same capabilities as the account owner. |
How payments are approved
Withdrawals follow a two-step authorization process to protect your company's funds:
- A withdrawal operator creates the withdrawal request in the web portal. The request stays pending approval.
- The account owner or an account administrator reviews the request and approves or declines it on the withdrawal requests screen. Funds do not move until it is approved.
Low-risk payments that meet your configured withdrawal policy rules can run immediately, without this approval.
Security and activity log
Each employee has their own login with mandatory two-step verification. Every critical action, such as logins and security events, is recorded and linked to the main account, which supports auditing and fraud investigation.
The account owner can suspend or reactivate an employee's access at any time from the user management screen.
Where it is available
Multi User access is available to all institutional customers directly on the Bitso Business dashboard. You can find the Multi User option on the left side panel of your account.
How to add team members
The account owner or an account administrator with full access can request each new authorized user directly from the Bitso Business dashboard. For the step-by-step process and the documents each role needs, see How to request new authorized users on Bitso Business.